SUSAN PANTELY

Specialty: Health 

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WHY DID YOU BECOME AN ACTUARY?

I graduated college with a mathematics degree without a clear plan. Searching for a career, I saw an advertisement in the local paper for an actuarial analyst (listed under math or I may have never seen it!). I answered it and was offered the job. I accepted the offer and after a few weeks realized that the combination of business and mathematics was not only challenging but fulfilling.

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DESCRIBE A CHALLENGE YOU HAVE OVERCOME.

At a board meeting for my largest client, the board asked the director to leave the room and called me in. The director hired me and was my primary point of contact. I knew she had told the board her recommendation, which did not agree with mine. The board questioned me on my analysis and what I would recommend.

 

It was difficult to be placed between the board and the director. However, I explained objectively the analysis I had performed that led to my recommendations. The board ultimately followed my recommendation. It did put tension in the relationship with my client; however, the director left several months after and I still have the client 20+ years later.

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WHAT DO YOU ENJOY THE MOST ABOUT BEING AN ACTUARY?

I like solving problems that will help my clients and hopefully contribute to making health care more affordable in the future.

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SHARE SOMETHING ABOUT YOURSELF.

I love to travel—I’ve been to all 50 states and 68 countries. I’m also a diehard Pittsburgh Steelers fan. I also enjoy wine-tasting and golf.

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WHAT ADVICE WOULD YOU SHARE WITH YOUNG ACTUARIES?

Be curious and ask questions. Learn to understand the analysis and interpret the results, rather than focusing only on formulas and coding.